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Delivery is currently only possible in the following countries: Belgium, the Netherlands, Luxembourg, France, Germany, Austria, Italy, Spain.

The delivery of the ordered item takes place in Belgium either at the address specified by the customer, by collection at a postal point or post office, by collection at a Bpack 24/7 parcel machine or by collection at our store at Omleiding 7, 3020 Herent. Delivery in other countries is made either to the address specified by the customer or to the chosen post office or postal point. The chosen delivery option influences the delivery time.

If the customer opts for delivery to an address, post office, post point or parcel machine of Bpack 24/7, an e-mail will be sent when the delivery is handed over to bpost. Via the link with tracking number stated therein, the customer can track the shipment via the e-tracker of bpost. The customer who opts for collection at our store at Omleiding 7, 3020 Herent, will receive a confirmation of receipt by e-mail as soon as the shipment has arrived at the store. The customer who opts for delivery to a post office, postal point or parcel machine will receive an e-mail or text message as soon as the shipment has arrived at the chosen collection point.

The delivery period only starts after receipt of payment. We strive for the shortest possible delivery time. The delivery time is a minimum of 1 working day and a maximum of 30 days after receipt of payment for delivery in Belgium, and a minimum of 2 working days and a maximum of 30 days in other countries.

The seller is not liable for delays or failure to deliver due to the carrier.

In accordance with articles VI 47-52 of the Economic Law Code, the consumer has a period of 14 days to withdraw from the contract free of charge without giving reasons.

Each ordered item can be returned within fourteen calendar days or exchanged for another item in our store at Omleiding 7, 3020 Herent. The item must be delivered to the store in its original packaging together with the return form . The customer is either refunded or receives a voucher.

The customer can also return the item by post within fourteen calendar days. The item must then be packed in the original shipping box and sent together with the return form to the following return address: Axent, Omleiding 7, 3020 Herent.

In the event of a return, the customer is responsible for all shipping costs. The customer also bears the shipping costs for returns from other countries. If you provide an incorrect address or do not pick up a package at the post or courier service, the order will automatically be returned. In that case, the return costs will be deducted from the amount to be refunded. The return cost is €10 for parcels from Belgium and €15 for parcels from other countries.

In any case, returns are only accepted if the item is unsoiled, undamaged and unworn and is in the original packaging, otherwise the customer is liable for this reduction in value.

Consequences of the withdrawal: If you withdraw from the contract, you will receive all payments you have made up to that point, without delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract. us back. We wait with reimbursement until we have received the goods back, or you have demonstrated that you have returned the goods.

If desired, the customer can also opt for a voucher. This allows a new order to be placed subject to what is stipulated in the general terms and conditions.