Returns & service

In accordance with Articles VI 47-52 of the Code of Economic Law, the consumer has a period of 14 days to cancel the contract free of charge without giving any reason.

Each ordered item can be returned or exchanged for another item within fourteen calendar days in our store at Omleiding 7, 3020 Herent. The item must be returned to the store in its original packaging together with the return form . The customer will be refunded or receive a credit note at their choice.

Items purchased online and collected from our store can be exchanged or returned within 14 days of the purchase date. If the order is collected more than 14 days after purchase, the purchase can still be collected, but no exchanges or returns will be possible. This policy is in place to ensure a smooth and efficient service for all our customers.

The customer can also return the article within fourteen calendar days by post. The article must then be packed in the original shipping box and sent together with the return form to the following return address: Axent, Omleiding 7, 3020 Herent.

In case of return, the customer is responsible for all shipping costs. The customer is also responsible for the shipping costs for returns from other countries. If an incorrect address is provided or a package is not collected from the post or courier service, the order will automatically be returned. In that case, the return costs will be deducted from the amount to be refunded. The return costs are €10 for packages from Belgium and €15 for packages from other countries.

In any case, returns will only be accepted if the item is unsoiled, undamaged and unworn and is in the original packaging, otherwise the customer is liable for this decrease in value.

Consequences of cancellation: If you cancel this contract, we will reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will withhold reimbursement until we have received the goods back or you have demonstrated that you have sent back the goods.

If desired, the customer can also opt for a credit note. This allows a new order to be placed subject to what is determined in the general terms and conditions.